Warranty Policy

Warranty Policy

At Forge Attachment Co., we are committed to providing high-quality heavy equipment attachments and accessories that meet the toughest standards in the industry. To ensure your satisfaction and peace of mind, we are proud to offer a manufacturer-backed warranty on all eligible products.

Coverage

All products purchased from Forge Attachment Co. are covered by a minimum 1-year limited warranty from the date of purchase. This warranty is provided directly by the manufacturer, and covers defects in materials and workmanship under normal use and maintenance conditions.

What is Covered

• Defects in Material and Workmanship: If the product is found to have a defect in materials or workmanship, the manufacturer will repair or replace the item at their discretion.
• Normal Wear & Tear: Some wear and tear is expected with use over time. However, defects or failures caused by poor manufacturing or material flaws will be covered under warranty.

What is Not Covered

The following conditions are not covered under the warranty:

• Damage from misuse, neglect, or improper installation: Any product damage caused by misuse, improper installation, or failure to follow the manufacturer’s guidelines.
• Modifications: Any product that has been altered, modified, or repaired without authorization from the manufacturer.
• Excessive Wear and Tear: Damage due to excessive use beyond the product’s design specifications.
• Cosmetic Damage: Scratches, dents, or other cosmetic damages that do not affect the product’s function.
• Non-Standard Usage: Damage caused by use outside of the product’s intended purpose or operating environment.

Warranty Process

If you believe your product is defective or requires warranty service, please follow these steps:

1. Contact Us: Reach out to our Customer Service team at cs@forgeattachments.com or 1-866-378-0219 with your order number, product details, and a description of the issue.
2. Inspection: The manufacturer may require the product to be inspected to determine if the issue is covered under warranty.
3. Return/Repair: If the issue is deemed a valid warranty claim, the manufacturer will provide instructions for returning the product for repair or replacement.

Note: The customer is responsible for any shipping costs associated with returning the item for inspection or warranty service, unless otherwise specified by the manufacturer.

Exclusions

This warranty does not cover damages resulting from:

• Accidents or Acts of Nature: Such as flooding, earthquakes, fires, or other external factors beyond the control of the manufacturer.
• Improper Maintenance: Failure to maintain the equipment according to the manufacturer’s guidelines.
• Third-Party Repairs or Alterations: If the product is repaired or altered by a third party not authorized by the manufacturer.

Limitations of Liability

In no event shall Forge Attachment Co. or the manufacturer be liable for any indirect, incidental, or consequential damages arising from the use of our products. The liability is limited to the repair or replacement of the defective product only.

Extended Warranty Options

Some products may be eligible for extended warranty coverage. Please refer to the specific product page or contact our customer service team for more information.

Warranty Claims

To initiate a warranty claim or for any questions regarding coverage, please contact us:

• Phone: 1-866-378-0219
• Email: cs@forgeattachments.com

We strive to ensure your satisfaction and will work with you to resolve any product issues in a timely manner.

This warranty policy is subject to change at the discretion of the manufacturer. Please refer to the manufacturer’s warranty documentation for the most accurate and up-to-date information.