Customer Care

Forge Equipment is a trusted online supplier of premium heavy equipment attachments and accessories. We provide a comprehensive selection of attachments for construction, agriculture, and industrial applications, including skid steer buckets, excavator grapples, augers, and more. Built for durability and performance, our products are designed to excel in the toughest environments.

Our attachments are compatible with most major heavy equipment brands, including Caterpillar, John Deere, Kubota, Volvo, Case, and more. We provide detailed product specifications and compatibility information, but if you’re unsure about fitment, our team is happy to assist you.

On each product page, you’ll find detailed compatibility information, including machine models, mounting systems, and size specifications. We also offer a Compatibility Guide to help you find the best fit for your equipment. If you still have questions, contact our team, and we’ll assist you in selecting the right attachment for your needs.

Yes, all our attachments come with comprehensive installation instructions. For more complex installations, we can connect you with certified installers. Additionally, you can reach out to our support team for any guidance during the setup process.

Yes, we offer customization options for many of our attachments to meet your specific needs. Whether you need a specific size, modification, or design, please contact us, and our team will work with you to create a solution tailored to your equipment and job requirements.

To place an order, simply browse our selection of attachments, add the items you need to your cart, and proceed to checkout. During checkout, you’ll provide your shipping details and payment information. If you need help, our customer support team is available to assist you with your order.

Absolutely! We offer bulk pricing and can provide custom quotes for larger orders. If you’re purchasing multiple units, please contact us directly for a personalized quote.

We accept major credit cards (Visa, MasterCard, American Express) and bank transfers. For large orders, we also offer financing options. Please contact us for more details on financing.

Yes! Forge Equipment partners with trusted financial providers to offer financing options for large or bulk orders. You can apply for financing through our website or contact us directly to discuss payment plans and terms that work for you.

Shipping costs are calculated based on the size, weight, location of items ordered, and destination of your order. During checkout, you’ll see an estimate of shipping charges based on your address. We offer multiple shipping options, including expedited services for faster delivery.

Shipping times vary depending on your location and the product. Standard delivery times are 3 to 5 business days but expedited shipping options are also available at checkout for faster delivery. For expedited delivery, we partner with Trucker Logistics. See the next question for more specifics.

Yes! Forge Equipment ships to most international locations. Additional shipping charges, customs fees, and import taxes may apply, depending on your country. Please contact us for an international shipping quote.

Yes, we do! Forge Equipment partners with Trucker Logistics for urgent requests when your shipment needs to be delivered within 24 hours. If you need this service, please contact us first to arrange a quote.

Yes! Once your order has shipped, you will receive an email with tracking information, which you can use to track the status of your shipment directly through the carrier.

We accept returns for unused, uninstalled, and undamaged items within 7 days of receipt. Products must be in their original packaging. Custom-built or modified attachments are not eligible for return. To initiate a return, please contact our customer service team.

Yes, all of our attachments are backed by a manufacturer’s warranty. Please refer to the product page for specific warranty details. If you experience issues with your attachment, please contact us to begin the warranty process.

If your attachment is damaged during shipping or arrives defective, please contact us immediately with photos of the damage. We will assist you in arranging a return, replacement, or refund.

Proper maintenance is essential to keeping your attachments in good working condition. You can refer to the manufacturer’s manual for specific maintenance instructions.

While we don’t offer direct repair services, we can connect you with certified professionals specializing in heavy equipment repairs. If your attachment needs maintenance or repairs, we’re happy to help you find a trusted service professional.

Yes! Our customer service team is available to assist with any questions about your attachment, whether it’s installation, troubleshooting, or general usage. You can contact us via phone, email, or live chat for expert advice.

Yes, we offer custom attachment solutions to meet your unique requirements. Whether you need a different size, specialized modification, or a one-of-a-kind design, our team is here to help. Please contact us directly to discuss your custom order.

Yes, all our attachments are designed to meet or exceed industry safety standards. We take safety seriously and ensure that each product is tested for performance and durability before it reaches you.

Our attachments comply with all relevant safety, environmental, and industry regulations. You can find product-specific certification details on each product page.

We provide detailed descriptions, specifications, and use case information for each product. If you’re not sure which attachment is best for your job, feel free to reach out to our expert team, and we’ll guide you in selecting the perfect solution.

After receiving your order, you can leave a review by visiting the product page on our website. Your feedback helps other customers make informed decisions and allows us to continuously improve our products and services.